Affected services:

  • Reseller Hosting

Abnormal Performance - Helio

Opened on Monday 11th October 2021, last updated

Resolved — The issue is now resolved. Apologies for any disruption caused.

Posted by Krystal

Monitoring — The server is now back online and functioning correctly. To correct the issue, we have had to perform a power cycle of the server as such we are running automatic repairs of any databases that may have errors as a result of this forced reboot. We are monitoring the server closely and we are continuing to investigate the cause of the system lock-up.

Posted by Krystal

Identified — We're currently investigating reports of abnormal performance on the Helio server and will provide updates as soon as possible.

Posted by Krystal