Opened on Wednesday 13th October 2021, last updated
Monitoring — We believe the platform is now stable. The analysis continues and we will update this thread with further information when available. Thank you for your patience.
Investigating — A further period of instability was experienced with Onyx for around 10 minutes. We continue to troubleshoot the difficulties with our storage vendor.
Investigating — The issue has stabilised and we are investigating the performance degradation with our storage appliance vendor. Further updates will be provided via this thread.
Investigating — Unfortunately the issue has re-occurred and appears to be affecting multiple compute nodes as such we are investigating this as a priority. Apologies for any disruption caused.
Monitoring — The load spike has subsided and sites will be running normally. We're still aware of an intermittent storage performance issue with a much smaller impact, and will provide a further update on this.
Investigating — We are seeing load issues across multiple compute nodes and are working on this as a priority.
Identified — The vast majority of sites on the platform are loading normally, but we are still seeing occasional storage latency for some sites and are continuing to investigate this. Please contact support if you are seeing performance issues.