Affected services:

  • Reseller Hosting

Abnormal Performance - Orcus

Opened on Wednesday 4th August 2021, last updated

Resolved — After monitoring for the last few days we're happy the underlying issue is now resolved.

Posted by Krystal

Monitoring — The server is now back online after a reseat of the hardware. We are now monitoring the system closely however any users affected by this issue please contact our support team where we can arrange migration onto a newer system. Apologies for any disruption caused.

Posted by Krystal

Investigating — Our on-site engineers are currently investigating as the reboot is taking longer than expected. We will provide updates every 30 minutes.

Posted by Krystal

Identified — We will be looking to reboot Orcus within the next 10 minutes to apply urgent updates. We will advise when this process has been completed.

Posted by Krystal

Investigating — We're seeing further issues as such we are continuing our investigation.

Posted by Krystal

Monitoring — The issue has been identified and resolved however we are now monitoring the system closely to ensure no further issues occur.

Posted by Krystal

Investigating — We're currently investigating the abnormal performance of the Orcus server and will provide updates as soon as possible.

Posted by Krystal